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You may also reset your Multicraft password by following this guide: How to Reset your Multicraft Password. Everything worked in my internal network and the camera saved the jpg files into my FTP folder. Double-check that you have copied the details from the FTP Server Login page correctly. I have set up FileZilla on a server (lets say 192.168.100.10) with custom ftp ports (59000 for FTP and 59001 for passive mode), configured the servers firewall to allow traffic on port 5901 and set up the camera. If you are getting errors when connecting through FileZilla, this may be because you have provided the wrong FTP details. You can now easily transfer files to and from your server! Once it shows Status: Directory listing of "/" successful and your server files are listed on the lower-right section, under Remote site on FileZilla, this means that you have successfully connected and may now download and upload files to your server via FTP. Click Quickconnect on FileZilla and wait for it to successfully connect.Fill out the details displayed on the FTP Server Login page of your server control panel into FileZilla as shown below. Your FTP password is the same as your Multicraft control panel password.On your server control panel, navigate to Files > FTP File Access. If you cannot access the SIRGAS FTP server using your Internet Browser, please access using an FTP client (such as Filezilla, WinSCP, SmartFTP.Make sure that you download the FileZilla Client and NOT FileZilla Server.